Terms & Conditions

Please review these terms and conditions carefully, as by using our website you agree to adhere to them.

Refund Policy
We are confident that you will find all Food Hygiene Company training, resources and services of the highest possible quality. If, for any reason, you are unhappy with your purchase you have a right to cancel your order for any item purchased on this website for a full refund. To cancel, you can email us or write to us within seven working days of purchase, quoting your order number. This policy does not affect your statutory rights.

Training Course Credits
Individual online course credits have no expiry date but if for any reason we need to change this policy we will give you 30 days notice.

Unlimited Training Package Fair Use Policy
Training credits within an Unlimited Package must not be used by anyone who is not employed (paid or voluntary) by the organisation who purchased the Unlimited Package. Each individual user, within the organisation, is only permitted to take a training course once during the period for which the Unlimited Package is valid.

Unlimited Training Packages are valid for 12 or 24 months, depending on the terms agreed on purchase.

Purchasing Food Hygiene Company Resources and Services
All on-line card payments and/or purchase orders raised will be invoiced by email to your registered address. All payments are strictly payable 30 days net.

Confidentiality
We undertake to protect and respect individual disclosures by any staff or organisation on any subject, unless we have significant concern about the safety or security of a child or young person. In this event we will raise our concern directly with you (although there may be exceptional circumstances in which this may not be appropriate) and negotiate a mutually agreed plan of action.

Complaints Procedure
If you are not happy with any aspect of our service, please make your dissatisfaction known. You can do this by speaking or emailing directly to our office staff.

You will receive email or written acknowledgement of receipt within 5 working days along with details as to how the complaint will be dealt with. Within a further 30 days you will receive resolution or details of progress so far. If you are still unhappy you will be given details of who to approach for a review of the matter.

Equal Opportunities
The Food Hygiene Company is committed to a policy of Equal Opportunities and of valuing, acknowledging and respecting difference and diversity.

We also aim to provide access to our services irrespective of:

• Race
• Gender
• Disability
• Sexual Orientation
• Age
• Work Patterns

We aim to ensure that Equal Opportunities are an integral feature in all our services.

• Ensure that all people are treated as individuals
• Respect the opinion and experience of others
• Ensure that assumptions are not made about people
• Appropriately challenge discriminatory or oppressive behaviour or language

Disclaimer
The Food Hygiene Company makes every effort to ensure the information published on this website is accurate at all times. It disclaims any liability for error or omission, however caused. The Food Hygiene Company does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.

Jurisdiction and Applicable Law
The Food Hygiene Company terms and conditions are governed by English consumer law and we mutually agree to the non-exclusive jurisdiction of the courts of England and Wales. Customers in Scotland or Northern Ireland may also refer to local legislation should this be deemed an appropriate procedural action. In the case of business users these terms of use, and therefore any non-contractual disputes or claims, are governed by English law and we mutually agree to exclusive jurisdiction of the same.

Copyright
All content on this web site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software are owned by the Food Hygiene Company unless otherwise stated. Permission is granted for material to be downloaded to file or printer for private or non commercial uses only. Any other use requires the written permission of the Food Hygiene Company.